Types of Balance Change Notifications at Vietcombank

Vietcombank offers two types of balance changes notifications

As of 07/12/2023, Vietcombank offers 02 notification methods for balance changes, allowing customers to choose the most suitable option. These include notifications via SMS and notifications through the VCB Digibank app.

Both notification methods serve to alert customers about changes in their account balances, credit card transactions, loan repayment schedules, and interest payments. However, each method has its own distinct features, as outlined below:

Details  Receive Balance Notifications via SMS Receive Balance Notifications via VCB Digibank App 
 Notification Method Sent via SMS to the customer's phone number registered with a Vietnamese telecommunications network  Sent via OTT message (Push notification) within the VCB Digibank app
 Number of Accounts Notified One or multiple payment accounts depending on customer registration  All payment accounts held by the customer at Vietcombank within a single registration
 Notification Content Unaccented messages, limited character count as per regulations Notifications in Vietnamese with accents, containing full content 
Types of Transaction Notifications Account balance changes, credit card transactions, loan principal and interest repayment schedules...   Balance changes for all payment accounts, card/deposit/loan transactions. Important bank notifications (system upgrades, risk alerts, safe transaction guidelines...). Receive updates on special offers.
Scope of Use
Receive messages within the territory of Vietnam. If abroad, customers need to enable and bear roaming charges  Receive notifications both within and outside the territory of Vietnam, with internet access. No need to enable roaming.
 Fees (excluding VAT 10%) 10,000 VND/month/phone number Free 
 Information Protection 01 layer of protection (phone login security) 02 layers of protection (phone login security and VCB Digibank app login security) 

If using VCB Digibank, customers can activate balance change notifications within the app following the instructions provided. If not yet using VCB Digibank, customers need to download the app from app stores and activate VCB Digibank to receive balance change notifications.

With the information provided, Vietcombank hopes customers can choose the suitable form of balance change notifications according to their needs.


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