Emergency support
Get instant support when you need to lock your card in an emergency, overseas, etc.
Convenient transactions
Transactions can be conducted through the automated hotline or by meeting with advisory staff
Suitable for everyone
Suitable for the elderly, customers without access to digital banking, etc.
Highlight features
Emergency card lock
24/7 customer support in case of emergencies
Active service management
Dismiss links to e-wallets, re-issue password, lock VCB Digibank/VCBPAY services... via 24/7 call center.
Q&A
24/7 customer support staff ready to answer your questions
Highlight features
Phone Banking Guides
Phone Banking is a banking service via our hotline 1900 545413. Customers can call the hotline to conduct transactions without having to visit the bank
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Instructions for Phone Banking registration
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Reset Phone Banking password guide
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Instructions for Phone Banking registration
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Reset Phone Banking password guide
Things you might want to know
General information
Forms & Fees
Conditions
Service features
- Emergency card lock
- Activate card, lock/ unlock card, adjust card limit, lock card internet payment
- Lock/ cancel VCB Digibank, VCBPAY, SMS Banking services, dismiss links to e-wallets
- Re-issue username and password for VCB Digibank and Phone Banking services
- Answer customer inquiries
Guidlines
Registration form
Service fees
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