In order to protect our customers' assets, Vietcombank has developed various methods for customers to quickly block their cards in case of emergency.
In the event of a lost or stolen card or suspicious or fraudulent transactions, customers can proactively temporarily block their cards through the following methods:
Methods |
Channel |
Descriptions |
|
Method 1 |
Lock card on VCB Digibank |
Login to VCB Digibank >> Manage cards >> Lock card. |
|
Method 2 |
Send SMS using the format |
Lock all cards at VCB |
VCB KT TOANBO |
Lock all Visa card |
VCB KT VISA |
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Lock all Master card |
VCB KT MASTER |
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Lock all Amex card |
VCB KT AMEX |
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Lock all JCB card |
VCB KT JCB |
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Lock all Unionpay card |
VCB KT UNIONPAY |
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Lock all Domestic card |
VCB KT NOIDIA |
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Method 3 |
Call hotline 1900545413 |
Customers can lock their cards by calling the number 1900545413 >> Press key 1 >> 1 >> 1 and follow the instructions. |
|
Method 4 |
Call Customer Care Centre 24/7 |
Customers can connect with support staff by calling the hotline 1900545413 and request to lock their card. |
|
Method 5 |
At Vietcombank's branches and offices nationwide | Customers can directly visit Vietcombank's branches to request card locking. |
"Vietcombank encourages customers to lock their cards through the VCB Digibank digital banking platform or via SMS to ensure the card is locked quickly.
Once customers have determined that their card is secure, they can unlock it for immediate use on VCB Digibank (by logging into VCB Digibank >> Card Services >> Unlock Card) or by visiting Vietcombank's branches nationwide.
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