Currently, there are three simple and quick methods available for customers to register or update their biometric information:

INSTRUCTIONS TO UPDATE BIOMETRIC AUTHENTIFICATION ON VCB DIGIBANK

Firstly, customers can easily update their biometrics through an App-to-App connection between the VCB Digibank application and the level 2 Electronic Indentification (VNeID) application. To do this, simply log in to the VCB Digibank application, navigate to the “Utilities” section, select “Update Biometrics”, and choose “VNeID” from the options provided. Follow the on-screen instructions to complete the process. Please ensure that you have a level 2 VNeID electronic identification account and that your VCB Digibank application is up to date.

Secondly, customers can update their biometrics online using NFC connection between their chip-embedded Citizen Identification Card and their phone. To proceed, access the VCB Digibank application, go to the “Utilities"” section, select “Update Biometrics”, and choose “chip-based citizen ID card”. Follow the prompts on the screen to complete the update.

During the implementation process, customers can update and authenticate their information by simply "touching" the chip-based citizen ID card attached to the back of their phone. It is important to ensure that you are using the latest version of the VCB Digibank application.

Thirdly, customers can update their biometric information directly at Vietcombank's transaction points. In situations where there is no level 2 electronic identification account, NFC capability is unavailable on the phone, or a chip-based citizen ID card is not present, customers can visit Vietcombank's transaction points for biometric information updates.

THE LIST OF TRANSACTIONS POINTS THAT OFFER BIOMETRIC AUTHENTIFICATION

It is worth noting that customers only need to update their biometric information once at the bank. However, if there are changes to personal or biometric information, customers should promptly update it without any limitations on the number of updates. Vietcombank emphasizes that customers should only update their biometric information through the VCB Digibank application or directly at Vietcombank transaction points. Updating through any other website or application is strongly discouraged to prevent the risks of fake or fraudulent activities.

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