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Claim request is a feature that supports customers to create claim request and quickly right on VCB Digibank without having to go to transaction offices. There are many types of transactions that can be checked online, let's find out below with Vietcombank.
What transactions can be claimed online on VCB Digibank?
| Transaction type | Type of claim request inspection | Reasons |
| Money transfer |
1.Support for reimbursement for money transfers 2.Support to adjust money transfer information 3. Check transaction status |
1. Transfer the wrong beneficiary 2. Input wrong information 3. The beneficiary has not received the money |
| Transations that conducted from credit and debit cards | Transaction inquiry for cards |
1. The transactions have not been executed 2.Transactions were atttempted but unsuccesful, the account is still debited 3.Completed transactions but not received goods/services as requested 4.Only make 1 transaction, but the account is debited multiple times 5. Completed transactions, but only received part of the money 6. Paid through another method 7. Transactions have been cancelled but the account is still debited 8. Incorrrect transaction amount 9. Account debited but the beneficiary has not received the fund 10. Other reasons |
| Deposit |
1. Deposit requests/debt settlement/services provision 2. Refund request |
Not yet received deposit/debt settlement/ service provision |
| Bills payment and financial services | ||
| QR code payment | ||
|
E-Commerce payment |
||
| Auto-debit payment | ||
| Financial services |
1. Other inquires 2. Deposit request/debt settlement/services provision 3. Refund request 4. Refund support |
1.Wrong information 2.Not yet received deposit/debt settlement/services provision 3.Incorrect service provider information |
Note: The reason for the audit will be automatically displayed depending on the type of transaction to be reviewed and the type of request requested.
Steps to perform online inspection on Digibank
1. Create Claim request
Access VCB Digibank >> In the Utilities section, select Claim request >> Select Create claim request, select the transaction to be checked, type of check and reason for the inspection >> Select Confirm to create Claim request.
Customers can make a review request for some types of transactions from accounts arising on VCB Digibank/ E-commerce/ Auto debit or transactions from debit / credit cards.
Customers can make an online inquiry request within 60 days for transactions from accounts and 120 days for debit/credit card transactions from the date of transaction.
2. Search claim request
Access VCB Digibank >> In the Utilities section, select Claim request >> Select Search Claim request >> Enter the search code, time >> Look up results successfully.
The search period for established inquiries is 12 months.
3. Time for processing inspection requests
After making a review request, Vietcombank will process the request and update the processing results to customers within the prescribed time depending on the type of transaction and the reason for the inspection.
Claim request feature will help customers perform checkup transactions quickly, anytime, anywhere, save time and proactively monitor check results right on VCB Digibank.
