Vietcombank Connect24

Optimal utilisation
• Supplementary card for children aged 6 to under 15 years old (details)
• Card activation, card opening/locking, inquiry, limit changes, and more... on VCB Digibank
Convenient payment
• Withdraw cash directly or via QR code at ATMs
• Pay bills, transfer money at ATMs
• Make payments at card-accepting establishments: in-person, contactless
• Make online payments: on the website or through VCB Digibank
• Make payments through Samsung Pay on mobile devices.Requirements
Issuance procedure
Forms
Card usage limit
• Cash withdrawal: 100 million VND/day
• Spending: 200 million VND/day
(Details)
Card validity
Number of supplementary cards
User guide
Customers who receive a new issued card but cannot use it may encounter the following reasons and can follow these solutions:
1. The card is not yet activated/unlocked. To activate the card, customers can follow one of these instructions:
2. Entered the incorrect PIN provided by the bank for the first time: Customers should check and enter the correct PIN provided.
3. The card is physically damaged or was mishandled by the customer: Customers should contact the card-issuing branch/Customer Service Cenre to get assistance and have a new card issued.
Please contact the 24/7 hotline 1900 54 54 13 (for regular customers) / 1800 1565 (for priority customers) or the nearest Vietcombank transaction office/branch to get assistance.
You can perform domestic fund transfer from your Vietcombank debit card to other banks’ card at Vietcombank ATMs. You can access to the our website: www.vietcombank.com.vn to find the nearest ATM locations.