When coming to deposit money, customers should bring their personal identification documents with photos, such as Citizen Identification Card/National ID Card/Passport. Additionally, accurate information about the recipient must be provided, including full name, address, phone number (if available), bank account number (if available), National ID Card/Passport number.

Please note that depending on the requirements of each money transfer agent and the regulations of the USA, customers may be asked to provide additional necessary documents.

The transfer fee will depend on the regulations of the bank and the money transfer agent in the foreign country.
Please refer to the current fee schedule of Vietcombank for more details.

To get detailed information about the status of your money transfer, please call us at 1900 54 54 13 within Vietnam, or directly contact any Vietcombank transaction offices/branches. Additionally, you can proactively reach out to the sending bank and request them to check the status of the transaction through the banking channels for prompt corrections in case of any discrepancies. If you have the Money Transfer Receipt, using this method will be more effective and faster.