Digital Banking

You only need to upgrade your Mobile Banking/VCBPAY application by updating the app to the latest version and use your VCB Mobile B@nking account to switch to use VCB Digibank service.

Information Inquiry:

- Check account balance.

- Retrieve information on the 5 most recent transactions and details of each transaction.

- Inquire about credit card limits.

- Check exchange rates and interest rates.

- Find ATM and Vietcombank transaction counter locations.

SMS-Notifications:

- Receive notifications about changes in your account balance (for registered transactional accounts).

- Receive notifications when using various types of credit cards.

VCB - eTopup:

- Top up prepaid mobile accounts by sending messages from the phone number registered with VCB-SMS B@nking.

Customers can perform transactions on VCB Digibank while abroad using any of the current OTP methods offered by Vietcombank (SMS OTP, Vietcombank Smart OTP).

For the SMS OTP method, customers need to register for the international roaming service with their telecommunications network provider.

For the Smart OTP method, customers need to register and activate the Smart OTP application and have a phone connected to the Internet.

Vietcombank suggests customers to use Vietcombank Smart OTP in this case to avoid any situations might be caused by the quality of third-party telecommunications services.

The transaction confirmation code is a series of numbers displayed on the VCB Digibank web version screen when you perform a transaction. You need to enter this code into the Vietcombank Smart OTP application to obtain the OTP code.

If you encounter any difficulties while using the services, you can:

• Chat with the VCB Digibot virtual assistant.
• Contact the 24/7 hotline at the following numbers: 1900 54 54 13 for regular customers, and 1800 1565 for priority customers.
• Visit any nearby Vietcombank transaction points to receive assistance.

Yes, VCB Digibank service is available 24/7, including weekends/holidays.

Yes, you can use the VCB Digibank digital banking service anytime, anywhere. If you frequently travel abroad and want to perform financial transactions, please register for the Smart OTP authentication method within VCB Digibank to avoid interruptions in transactions due to not receiving SMS OTP from your telecommunications network.

Account service inquiry, deposit account and loan account inquiry, credit card information.

Transfers:

Transfer within Vietcombank.

Domestic fund transfer (regular transfer through the National Payment Corporation of Vietnam (NAPAS).

Fast 24/7 transfers to accounts or cards.

Transfers to recipients in cash based on ID/Passport at Vietcombank transaction points.

Transfer charitable donations to charitable organizations.

Bill Payments:

Paying bills for electricity, telecommunications (phone, internet), train tickets, flight tickets, tuition fees, insurance fees, medical expenses, financial loan repayments, etc.

Tax Payments:

Paying domestic taxes, vehicle registration fees.

Paying social insurance fees.

Paying seaport infrastructure fees.

Top-ups:

Top-up mobile phones.

Top-up e-wallets.

Top-up agents accounts. 

Top-up securities accounts.

Online Savings:

Open/close online savings accounts.

Deposite/withdraw from online savings accounts.

Register/cancel automatic savings.

Card Services:

Lock/unlock cards.

Register/cancel online payment.

Change designated payment accounts.

Change spending limits.

Register/cancel Card OTP.

Paying credit card bills:

Shopping: Booking flight tickets, train tickets, movie tickets, calling taxis, ordering flowers, shopping online at vn shopping, etc.

Loans, Insurance, Investments, National Budget transaction

Utilities: Registering for Auto Debit, Phone Banking, e-wallet, online inquiry, etc.

Settings: Choosing service providers, transaction limits, authentication methods, backgrounds, languages, etc.

Calculators: Currency conversion, savings interest calculation, loan repayment schedule, etc.

With VCB Digibank, you will experience fast and convenient transactions on your mobile device, anytime, anywhere, with many attractive utilities. Additionally, VCB Digibank offers various payment products and services to meet customers’ needs.