When there are signs of suspicion of being attacked or deceived, what should the customer do?

21/10/2020 11:00

In case you detect signs of fraud or suspect cyberattacks, to ensure your safety, you should follow the following priority order:

1. Lock your services on online channels
2. Change the password for the service that cybercriminals are attempting to access.
3. Immediately call the bank's 24/7 hotline at 1900545413.
4. If it's during business hours, you can visit the bank's branches for assistance.

Services	Channels to lock services
Services	Counters	Hotline 1900545413	VCB Digibank on web	VCB Digibank mobile app	Send SMS to 6167
VCB Digibank on web	x	x
VCB Digibank mobile app	x	x	x
Cards	x	x	x	x	x

(*) VCB LOCK DIGIBANK send to 6167.

Furthermore, we recommend that you report your issue to the relevant authorities (for example, the district/provincial police)." This suggests that if you encounter a problem or issue, it's advisable to report it to the appropriate authorities for further investigation.

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