On September 18, 2025, in HCM City, within the framework of the Vietnam Retail Banking Forum, Vietcombank was honoured with three prestigious awards: “Outstanding Retail Bank,” “Outstanding Digital Bank,” and “Outstanding Bank for the Community.”

Digital retail banking – Vietcombank’s journey to creating a comprehensive customer experience

Ms. Phạm Châu Loan, Deputy Head of Digital Channel and Partnership Development, presented a paper titled “Digital Retail Banking – Vietcombank’s journey to creating a comprehensive customer experience,” reaffirming the bank’s pioneering role in building a modern financial ecosystem

Ms. Phạm Châu Loan stated: “Digital transformation is not only an option but an inevitable path for survival and development. That is why Vietcombank has always considered digital transformation a core strategy to maintain its leading position.”

At Vietcombank, customers enjoy a comprehensive digital ecosystem with a wide range of digital banking services – from online account opening, payments, shopping, investments, savings, and loans to personal financial care services – through a network of over 1,700 partners across diverse sectors. Nearly all personal financial needs can be fulfilled quickly, securely, and conveniently via digital channels.

Ms. Phạm Châu Loan – Deputy Head of Digital Channel and Partnership Development, representing Vietcombank, receives the “Outstanding Digital Bank” award

Outstanding retail bank

With the goal of “customer-centricity,” Vietcombank takes pride in being a pioneer, consistently maintaining its leadership in Vietnam’s retail banking sector. The bank continually expands and enhances its retail ecosystem, applying global best practices and models, diversifying its product portfolio, and offering services on a multi-channel, multi-platform basis. Its solutions are designed with specialized features and multiple utilities to meet the varied financial needs of different customer segments.

Vietcombank has worked closely with C06, becoming the first bank to implement online identity authentication via VNeID in July 2024. On May 22, 2025, Vietcombank once again took the lead by integrating the remote centralised digital signing gateway on VNeID into VCB Digibank for individual customers—transforming the traditionally complex process of owning and using digital signatures into a simple, safe, and convenient “one-touch” experience.

Vietcombank will continue to drive innovation, developing secure, comprehensive digital financial solutions to accompany customers on their journey to becoming digital citizens.

Ms. Lê Thị Thúy Nga – Head of Retail Customer Policy, representing Vietcombank, receives the “Outstanding Retail Bank” award

Outstanding bank for the community

Guided by its overarching goal of becoming a green, sustainable bank for the community, Vietcombank’s social security and community engagement activities are practical, meaningful, and large in scale, contributing significantly to the overall development of society.

Ms. Lê Thị Thu Hà – Standing Vice Chairwoman of the Trade Union, representing Vietcombank, receives the “Outstanding Bank for the Community” award

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